Personalisation of services - a scoping study

Principal investigator(s):

Ann Netten, Lisa Callaghan

Team:

Lisa Callaghan, Ann Netten, Nadia Brookes and Diane Fox

Start year:

2009

End year:

2011

Funder:

NIHR School for Social Care Research (SSCR)

With the current emphasis on personalisation it is important that there is a wide range of options available in order to meet individuals’ needs in ways that suit them best. While some people will want to make increased use of provision that is currently available to the general population, there will be demand for specialised and peer/user-led services. This initial scoping project aims to identify what service users and their carers want and what is already available in terms of innovative and personalised service interventions. Initially all service user groups and carers will be included, although this may become more focused as the project proceeds. The project will conducted in three stages. The first stage will identify information already available through analysing data from the evaluation of the Individual Budget pilots, consulting stakeholders, and searching the academic and practice literature. The second stage will identify current challenges through a survey of all councils with social service responsibilities and recruit four sites for in-depth discussions with service users, practitioners, providers and commissioners. The third stage will draw together the evidence, consult on the conclusions drawn and identify both promising avenues for future evaluations and gaps in provision.

Publications